In the event, upon repair attempt, the device is found to be irreparable or is beyond economic repair, the repair fee so collected would be refunded to the customer to the customer’s bank account.ġ.3.2 Part cost (as per quotation on a case to case basis) : In the event a spare part is needed for repair of the device, CTDI would provide a quotation to the customer for the spare parts cost, which is payable by the customer before CTDI performs the repair. CTDI will only attempt the repairs upon receipt of repair charges from the customer.
CTDI will notify the customer of the repair and the cost to repair. Repair Charges : After the device has been triaged and it is determined a repair is needed, the customer can either opt for repair or choose to have their original device sent back. CTDI charges customers the following fees for collection, diagnosis and repair of Amazon deviceġ.3.1. The list of service centers is available at 1.3 CTDI fees For customers who have opted for the Pickup, Repair & Drop option, CTDI will arrange pickup of the defective device from the customer and deliver the repaired / un-repaired unit back to the customer. After repair, the unit can be collected from the same service center or sent to your home directly.
If determined a repair is needed, the device will be sent for repair. 1.2 Service Options Customers have the below options for availing out of warranty repair services from CTDI:Ī) Pickup, Repair & Drop : Request for pickup of the Out of warranty Kindle device from the customers door step and deliver the unit to the customer after repairī) Walk-in Triage and Repair : Walk in to the nearest service center and hand over the device to be triaged to determine if repair is needed. 1.1 Terms apply These terms and conditions ("Terms") apply to diagnostics, repair and part replacement, and other out-of-warranty services(“Services”, “Servicing” or similar term) by CTDI.
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